Why my Product is not shipped yet? How long it will take to receive My product?

• shipping

• MFM

  MD FAYSAL MAHMUD New

  8/29/25, 8:11 AM

  🚀 GMKtec Escalation & Refund Toolkit

  📌 How to Escalate

  1. Day 1–2 → Send Polite Inquiry to service@gmktec.com.

  2. Day 3–4 → If no tracking, escalate: send to all known GMKtec emails (service@, support@, eu-cs@, smt@, summer@, julian@, gmktec@gmail.com).

  3. Day 4+ → If silence continues, use WhatsApp/WeChat (+86 156 7611 6826 / +86 134 3098 9641) or call (+86 755 8886 8606).

  4. Day 7 → If still no shipment, send Refund Demand and prepare to dispute via PayPal/Bank/Airwallex.

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  📧 Email Templates

  1. Polite Inquiry (Day 1–2)

  Subject: Request for Shipping Update – Order #XXXXXX

  Dear GMKtec Support Team,

  I recently placed an order (#XXXXXX) for a GMKtec NucBox. Could you please confirm when it will be shipped and provide the tracking number?

  If possible, I would like it shipped via express delivery (FedEx/fastest method). Please let me know if there are additional costs.

  Thank you for your quick reply.

  Best regards,
  [Your Name]
  [Your Address]
  [Your Phone]

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  2. Urgent Ultimatum (Day 3–4)

  Subject: 🚨 URGENT – Ship Order #XXXXXX Today or Refund

  Dear GMKtec Support Team,

  This is an urgent request regarding my order #XXXXXX. It has been [X] days since I placed the order, and the product has not yet shipped.

  I require the order to be shipped today via express method and tracking provided immediately.
  If this cannot be done, I demand a full refund of my payment.

  Please confirm today.

  Best regards,
  [Your Name]
  [Your Address]
  [Your Phone]

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  3. 7-Day Deadline (Day 4–6)

  Subject: 🚨 URGENT – Ship Order #XXXXXX Within 7 Days or Full Refund

  Dear GMKtec Support Team,

  It has been [X] days since I placed order #XXXXXX, and there is still no shipment confirmation.

  I require the product to be shipped at once and delivered within 7 days. If this condition cannot be met, I will require a full refund immediately.

  Please reply ASAP with the tracking number and expected delivery date.

  Best regards,
  [Your Name]
  [Your Address]
  [Your Phone]

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  4. Refund Demand (Day 7+)

  Subject: REFUND REQUEST – Order #XXXXXX (Not Shipped)

  Dear GMKtec Support Team,

  Since my order #XXXXXX has not shipped after [X] days, I am requesting a full refund of my payment immediately.

  Payment was made via [method]. Please confirm refund processing today, or I will escalate this case with my payment provider.

  Best regards,
  [Your Name]
  [Your Address]
  [Your Phone]

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  📞 Direct Escalation Contacts

  • WhatsApp/WeChat:

    • +86 156 7611 6826 (support line)

    • +86 134 3098 9641 (Caroline Lei, sales/WeChat/WhatsApp)

  • Phone: +86 755 8886 8606 (main GMKtec office, Shenzhen, China)

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  ⚡ Pro Tip: Always CC multiple emails at once (service@, support@, eu-cs@, summer@, etc.) so they see you’re serious. Use bold words like URGENT, REFUND, and ASAP in subject lines.

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• MFM

  MD FAYSAL MAHMUD New

  8/29/25, 9:02 AM

  xx

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• MFM

  MD FAYSAL MAHMUD New

  8/29/25, 10:55 AM

  GMKtec Public Email Contacts

  Customer Service & Support Emails

  • service@gmktec.com – Primary customer service email for GMKtec (mainly for warranty claims and direct orders)reddit.com. This address is the main point of contact for general inquiries and after-sales support on GMKtec’s own websitetrustpilot.com.

  • support@gmktec.com – Support email for customers who purchased via Amazon, Walmart, or BestBuygmktec.comreddit.com. GMKtec directs inquiries from these platforms to the support@ address for technical support and service issues.

  • eu-cs@gmktec.com – Regional support and sales contact for Europe and Middle East customersgmktec.com. The GMKtec site labels this as the Europe + ME Sales Manager & Amazon CS consulting contact, indicating it reaches a regional sales manager who can assist with customer service concerns in those areasgmktec.com.

  • smt@gmktec.com – Customer service email for orders via AliExpressgmktec.com. GMKtec advises AliExpress customers to use this address for after-sales inquiries, indicating it’s dedicated to handling support for that marketplace.

  • gmktec@gmail.com – General support mailbox (Gmail) that has been used for direct-site order inquiries and special cases. For example, GMKtec’s shipping policy asks customers with non-standard power adapter needs to email gmktec@gmail.comgmktec.com. (GMKtec previously used this Gmail for direct orders, and some customers still report using it when the service@ address is unresponsivereddit.com.)

  Sales & Executive Contacts

  • Julian (julian@gmktec.com) – Amazon/Walmart Channel Sales Managergmktec.com. This is listed as a sales inquiry contact for bulk or channel purchases. Julian is a GMKtec brand representative who has also responded to customer issues on forumsreddit.com, but the email is intended for sales inquiries only (e.g. bulk purchase requests)gmktec.com.

  • Caroline Lei (caroline@gmktec.com) – Overseas Sales Managergmktec.com. Caroline’s contact is provided on GMKtec’s site (OEM/ODM page) for international business partnership and distribution inquiries. This is a senior sales contact for expanding GMKtec’s distributor network or other overseas sales operationsgmktec.com.

  • Richard Han (richard.han@gmktec.com) – Channel Directorgmktec.com. Richard’s email is publicly listed for OEM/ODM and distributor partnerships, indicating he is a high-level executive overseeing sales channels. He is the point of contact for companies looking to partner with or distribute GMKtec productsgmktec.com.

  • Summer (summer@gmktec.com) – Media/Marketing & Press Contact (overseas). While not explicitly titled on the site, this address appears on the contact page in the context of “Overseas media/marketing/press release contact”gmktec.com. This suggests “Summer” is a GMKtec representative handling press inquiries, marketing collaborations, or media relations. (The name implies an individual contact often used by GMKtec for international marketing outreach.)

  Other Relevant Contacts

  • Jerome Chung (jeromechung@gmktec.com) – An engineering contact for GMKtec. This email was listed in FCC regulatory filings as the contact for technical matters (Jerome Chung is noted as an Engineer at GMKtec)fccid.io. While not a customer-facing support address, it is publicly available through FCC records and indicates a technical liaison.

  • Company Registry Email (013812009@139.com) – An email address associated with GMKtec in Chinese business registration databasescnverify.com. This appears to be a China-based contact (using the 139.com email service) for the registered entity Shenzhen GMK Technology Co., Ltd.. It was listed along with the company’s official phone number in a public registrycnverify.com. (This email is likely used for official corporate communications or filings; it may not be intended for customer support, but is part of the public record.)

  Sources: The above email addresses and roles are gathered from GMKtec’s official website contact pagesgmktec.comgmktec.comgmktec.com, an official GMKtec OEM/ODM pagegmktec.com, public forum posts by a GMKtec representativereddit.com, as well as third-party records like an FCC listingfccid.io and a Chinese company registrycnverify.com. These sources confirm the availability and purpose of each contact email.

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