Hi @proger007 and @ryan ,   I forwarded your enquiry to the service team and I will get back to you ASAP.    

I placed order #GMK00115899 11 days ago.  It hasn't shipped and I can't get an update from GMKTec about it.  If I don't get an update today, I will reverse the charge on my credit card.&n...

Could you please assist with order #GMK00115223? Was ordered almost 2 weeks ago, status is still Awaiting Shipment.

OK then please just upload a screenshot of your confirmation e-mail in this private message.

@official_moderator Unfortunately I cannot. There is no number like that anywhere. My order confirmation in the e-mail only shows the number I posted above (Order#GMK1316). Looking at the order by ...

@Ms Could you please confirm your order number that is displayed at the bottom right of its detailed page like in this screenshot ?

No updates for eight days and no response via e-mail: status on #GMK1316? Placed on the de.gmktec.com site a week ago.

@glennwil72  As I also think that the SSD could cause this temperature, could you install the trial version of this software to confirm this supposition ? https://www.hdsentinel.com/download...

@gregoriomoraless I asked the service team to check and reply to your last email to them. @shamim41.cse Could you please confirm your order number for me to ask the service team about it ?

@gregoriomoraless @ruunerwold    I got a confirmation from the service team that they sent a reply directly to your last mail.

@official_moderator thanks in advance for your answer.. really I would like to receive the K11,, good references I just already check under internet.. so please let me know soon if the K11 will be ...

Hi,    Given how AMD CPUs have proven their superiority over Intel ones lately, and that the higher RAM you can install on a mini PC, the better the LLM will perform, then I would advis...

Hi, Could you please send a mail to service@gmktec.com with a copy of your post to describe this BIOS bug ?

@seth Hi, as GMK doesn't offer this purchase option, could you please confirm which PC model you bought so that I can try to look for a suitable AC adapter sold in the US ?

Hi everyone, this is my 1st day as an external moderator to help with this kind of issues. @gregoriomoraless @ruunerwold In case you did not cancel your orders to be refunded yet, I just sent...

@zahical Hi, I've been hired by GMKtek as an external moderator to help customers with issues like yours. If you did not open a dispute from Paypal yet to claim a refund and cancel your order, co...

I am experiencing some issues with the Evo X1. After waking from the 'sleep' state, the fan runs at full speed constantly, even under very low CPU load, and the display switches to power saving mo...

Hi,  I'm in same situation. Ordered 10 days ago, status is: awaiting shipment, and trying to contact support is a nightmare no body answer, could your provide feedback on GMK00115172  I ...

Can we purchase extra AC Adapters directly from GMK? Or can you point me where to buy US AC Adapters?

I was in the same situation as you and reached the same conclusion. Fortunately I paid by credit card and managed to be refunded. I also noticed that GMKtec is actually a German brand belonging to...