same situation is happening to me. Been 9 days and still on "Awaiting shipment". No response from email support either. My order id is GMK00116811. Can you look into it for me? Let me know ASAP. Thanks.
same situation is happening to me. Been 9 days and still on "Awaiting shipment". No response from email support either. My order id is GMK00116811. Can you look into it for me? Let me know ASAP. Thanks.
Hi, I just sent an email to the service team and I will give you their feedback ASAP.
@official_moderator - if you can, could you please do a follow-up for order id GMK00118233?
Thank you,
@ro.lexutzu Could you please confirm what's its data showing in your account on GMKtec website from the menu in those screenshots ?
@official_moderator
No mail received about order update, only that the order was placed.
@ro.lexutzu
I sent your request to the service team and will give you their feedback ASAP.
Hola , desearia saber estado
Pedido #GMK1421 realizado el 26 mar no hay avance en el mismo , asi como fecha prevista de entrega .
Gracias
Hi @EMILIO GUIRAO SOTO , I sent to the service team an email about your order and will keep you updated ASAP.
Hi all, did you receive your purchases in the end?
@myname - if my experience is the same as others, we can't even get an update about the order like is it shipped, when will be shipped.
I've ordered mine last week on Tuesday and it's still in 'awaiting shipment'.
There was a comment on Reddit from someone that bought the k11 (not the barebone version) on March 19 and got it on march 26 but... In the box got the barebone version, not the one he ordered.
All we can do is hope and wait.
@official_moderator - by any chance, did you manage to get some info about our orders?
Are they shipped? If yes, can you please provide us the tracking #s via PM?
If they have not been shipped yet, could you please provide us with a date/estimation when our orders will be shipped?
Thank you!
@official_moderator
Looking for an update to order GMK00117466 - Have not received any responses to my email.
Thank you.
@lex I could get a reply for some orders but not all of them after my contact reckoned today he was overwhelmed over the last days, so I just sent a reminder about yours.
@martin I also sent a mail to ask the service team to reply to your mail about your order.
sorry, this was a test
@official_moderator - ok for me everything is ok, the page got updated with the tracking #.
Thank you.
Hi @official_moderator ,
Despite contacting the service team twice via email, there has been no change to the status of my order (=confirmed) since 18th March.
Can you please follow up?
Thanks!
@official_moderator
Any update of the order ? track available ?
@official_moderator Can you please help.
Order #GMK1448 from EU site. I paid express delivery for 5-8 day delivery But it's just saying "order received".
I've emailed but no reply.
@lex Glad to know that after my contact confirmed to me that she pushed yesterday for the shipping of your order and the one of @martin
@EMILIO GUIRAO SOTO
Not yet so I sent a reminder to the service team.
@David @Simon Arnold
I sent an email asking to the service team to reply to your mail ASAP.
