Model: EVO-X2 (64+1TB)
S/N: EVO-X225200616
Order #GMK2152
I am experiencing a serious issue with my GMKtec EVO-X2 AMD device. The computer freezes every few minutes for approximately 7 seconds, during which the screen turns black. After that, an AMD error reporting window appears.
To resolve the issue, I have already tried the following steps:
Updated the BIOS to the latest version
Uninstalled and reinstalled the AMD graphics driver
Changed the display cable
Reinstalled Windows completely
Unfortunately, none of these actions have resolved the problem.
The only temporary workaround I have found is to disable the AMD Radeon 8060S Graphics card in Device Manager. However, this significantly limits the functionality of the device and is not a viable long-term solution.
I kindly request that you provide a solution to this issue as soon as possible. If a fix is not available, I would like to request a replacement of the device or defective hardware.
Thank you for your attention to this matter. I look forward to your prompt response.
@Sikvestor Oh shit.. There is another person with the same problem I had. Is this something like this??
https://1drv.ms/v/c/4dd9186a7cfe5016/EYSkHIkXJDNBmhcMvJ5HvjgB1kHqAs4jhAb8w-V9HMNihg?e=A0sRN6
You can see it crashing at around 5:55
Good luck with them processing anything fast. I am having a horrible customer support experince since I started my return process.
I initially contacted them May 23 about my issue
They asked all kinds of settings to try out, which are non-sense to be honest. For example, asking me to use only 64GB GPU memory when machine is designed to 96GB GPU memory, which is the marketing point for this chipset.
But I followed through the non-sense to prove the point. Even attached video above to prove them it is defective. This exchange took some days and they finally agreed to refund it.
I have started my return May 28
UPS delivered the package May 29
They claimed they have not received pacakge on the same day
I have sent a proof of delivery from USP on May 30
then they went radio silent for a week now.
There are so many red flags around the whole experiece I am having. I hope you have bought it from Amazon or something so you can simply return the machine to the retailer. Dealing with them is purely painful and certainly not up to 2025 standard even if I get my refund right now.
has there been a fix in this matter? or should I also ask for a return/ exchange? ive been expreience these black screen freezes even in non demanding games. I even used stubs at the bottom to keep collor and air flow goin.
MINE AS WELL!
THAT IS A GIANT PIECE OF GARBAGE I AM PISSED
I just received my EVO X2 128GB a few days ago.
It's on the latest BIOS & I installed latest Win11 AMD drivers 25.6.3. When I use HDMI to connect to the TV/AVR, the screen will go blank every few mins, and I can see my AVR re-negotiate the HDMI connection. After about 10mins, HDMI negotiation will fail completely, and I can only get the screen back after I switch off the power adapter of the EVO-X2.
Have tried different modes and resolutions, even connect direct to TV. TV report cable issue. Try ALL my HDMI 2.0 cables including 1 HDMI 2.1 cable.
I'm currently forcing AMD driver to run at low-bandwidth YCbCr422 mode, no HDR, 1080p30 mode.
Connecting Viture Pro XR glasses through USD4 worked flawlessly.
Waiting for certified 8K HDMI cables to arrive before I decide if I RMA my device.
I want to share some good news — the issue with my GMKtec EVO-X2 device has been successfully resolved. After contacting customer support, they promptly replaced my unit with a new one, although it was quite difficult to get a response from support via email. Now everything is running smoothly, with no crashes or freezes.
I'm very satisfied with the speed and performance of the new computer. The GMKtec EVO-X2 turned out to be truly powerful and fast.
@erictay_et Just a quick update. I have tested my new certified 8K HDMI cables. They are better than all my other cables.
When directly connected to the TV, it was still unstable. No signal when sound starts playing for a few seconds at 4K120HDR RGB10bit. Have checked a HDMI bandwidth calculator and indeed this resolution is over the bandwidth even without sound.
So for me the issue is HDMI 2.1 doesn't have enough bandwidth to run 4K120HDR RGB10bit with sound playing! I am now testing at 4K60HDR RGB8bit and things are more stable.
@erictay_et Latest update. It stopped working again. Contacting the supplier.
