Rückgabe & Umtausch

GMKtec offers support via email (service@gmktec.com) for consultations and after-sales support and a 1-year warranty on its products, with free repair during that period. You would have to send the device to the designated location and bear the shipping costs, GMKtec will repair it and return it free of shipping costs. After the warranty period, the repair costs will run from your account.

GMKtec warrants the original purchaser that your GMKtec product shall be free from defects in materials and workmanship under normal use for the period aforementioned. GMKtec is not responsible for damage arising from failure to follow instructions relating to the product's usage.

REMEDIES

If a hardware defect is found and a valid claim is received by GMKtec within the Limited Warranty Period, GMKtec will, at its option and to the extent permitted by law, either:
(1) Repair the product at no charge, using new or refurbished replacement parts; or
(2) Replace the product with a new or refurbished product.

In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law.

Any replacement hardware product or parts will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.

HOW TO OBTAIN WARRANTY SERVICE

A Warranty Service Order must be requested from GMKtec within the Limited Warranty Period from the date of receipt of shipment.
To request a Warranty Service Order, contact GMKtec Service Team: service@gmktec.com

To obtain warranty service, you must deliver the product in its original packaging or packaging providing equal protection to the address specified by GMKtec. GMKtec may require proof of purchase and/or compliance with registration requirements before receiving warranty service.

Please back up all data and software before sending your device. GMKtec will not be responsible for data loss during repair or replacement.

CONTACT GMKtec

📧 Email: service@gmktec.com
🌐 Socials: Facebook, Twitter, Instagram, etc.
For return and refund requests, please send your email in English for faster processing.

EXCLUSIONS AND LIMITATIONS

This Limited Warranty applies only to products manufactured by or for GMKtec that bear the “GMKtec” trademark or logo, purchased from authorized sellers.
It does not apply to:
(a) Damage from natural disasters (lightning, floods, earthquakes, etc.);
(b) Human error, unauthorized repairs, or disassembly;
(c) Commercial use;
(d) Product modification;
(e) Damage caused by use with non-GMKtec products;
(f) Accidents, abuse, or misuse;
(g) Operating with improper voltage or power supply;
(h) Service performed by non-GMKtec representatives.

Software recovery, data reinstallation, and user data loss are not covered.

IMPLIED WARRANTIES

Except as prohibited by law, all implied warranties (including merchantability and fitness for a particular purpose) are limited to the duration of this limited warranty.

LIMITATION OF DAMAGES

Except as prohibited by law, GMKtec shall not be liable for any incidental, indirect, or consequential damages, including loss of profits, revenue, or data, resulting from any warranty breach or under any legal theory.

RETURN POLICY & INSTRUCTIONS

Hassle-Free 7-Day Return Policy

You have 7 days to return an item from the date you received it (confirmed by shipping tracking record).
This policy applies only to items purchased directly from GMKtec Official Website.

Return Conditions

Only items unopened and in brand-new condition (not affecting secondary sales) are eligible for full refunds.

If the item has been opened or used, a 15% repackaging/restocking fee will be deducted.

If your order included free gifts or accessories, their retail value will be deducted if not returned.

Return Process

Contact Support:
Email service@gmktec.com or reach out via Live Chat to initiate your return request.

Pack Your Item Properly:
Place the product in its original packaging with all accessories and documents.

Ship the Item:
Securely attach your return label and ship using an insured and trackable service.
GMKtec cannot be held responsible for lost packages.

Eligibility Conditions

All returned items must be:

  • In new condition with original packaging and intact UPC code;

  • Including all accessories, manuals, and free gifts.

GMKtec reserves the right to refuse any return not meeting these conditions or charge a minimum 15% restocking fee.

Refund & Return

a. Eligibility and Time Frame
Refunds and returns are accepted within 7 days of receipt (confirmed by tracking).
Defective products within warranty will be refunded, repaired, or replaced per GMKtec’s discretion.

b. Shipping Costs

  • For quality-related issues, GMKtec covers return shipping.

  • For non-quality returns, the customer bears shipping costs, and the original delivery cost (even if free) will be deducted.

c. Return Address
The return address will be provided after contacting GMKtec Support at service@gmktec.com.

d. Steps & Processing Time
GMKtec reviews requests within 2–3 business days.
Refunds or exchanges will be processed within 3–5 business days after receiving the return.

e. Refund Timeline
Refunds will appear in your original payment account within 7–10 business days after processing, depending on your payment provider.

f. Deductions and Conditions

  • $35 shipping cost deducted for free-shipping orders.

  • 15% repackaging/restocking fee for opened/used items.

  • Retail value of unreturned free items deducted.

  • PayPal transaction fees are non-refundable once charged.

After 7 Days of Receipt

Returns requested after 7 days are only accepted for model exchanges, not refunds.
No return/refund will be accepted after 15 days of receipt.

Not Covered Under Refund

  • Products lost or stolen

  • Products past warranty

  • No-quality issues after 30 days

  • Free or promotional items

  • Third-party repaired units

  • Damage from misuse or external factors

  • Devices used for over six months

Defective or Damaged Items

GMKtec may repair, replace, or refund defective items at its discretion for the same or equivalent model.

Exchanges & Refunds

Mail-in exchanges are processed within 3–5 business days.
Refunds are issued in the original payment method.
Shipping and handling fees are non-refundable.

Order Cancellations

Once a product has shipped, cancellation requires the customer to bear return shipping costs.

Limited Liability

GMKtec is not responsible for personal data or items left in returned products.
GMKtec’s responsibility is limited to the monetary value of the merchandise.
Claims for missing or damaged items must be made within 2 business days of delivery.

Customs & Import

Some regions may require customers to complete customs clearance.
Failure to do so may result in return or destruction of goods.
GMKtec is not responsible for any loss or cost caused by delayed or failed customs clearance.