If you have any further questions, please send them to service@gmktec.com
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Do you need help?
If you have a problem or question that requires immediate assistance, you can click the button below to chat live with a customer service representative.
If we are unavailable, please email us and we will get back to you within 20-36 hours!
Order & Shipping
Q: “Can I redirect my order to a different address if it has already been shipped?”
Unfortunately, we can only ship to the address originally specified in the order details.
Q: “Do I have to pay customs fees or import taxes on my order?”
In most cases, we cover customs duties. If you are asked to pay additional fees, we strongly recommend clarifying this with your local import office. If you have already paid, please retain the invoice or proof of payment and contact GMK Customer Support as soon as possible.
Q: “What should I do if I receive incorrect items or if items are missing from my order?”
If there is an issue with the contents of your order (whether incorrect or missing items), please contact GMK Customer Support immediately and provide photo evidence to support your request. We will process it as quickly as possible.
Q: “What should I do if my tracking information is not updated for a long time?”
If your tracking has not shown any updates for more than 15 days, please contact us via
Track order
Or
Contact us
Q: “What should I do if my package was damaged during delivery?”
If the damage to the package affected the contents, please take sufficient photos and send them to us as soon as possible.
Q: “How can I track my order?”
You can place your order at Track order track.
Q: “Where will the order be shipped from?”
Depending on your location and product availability, your order may be shipped from the EU, China or other regions worldwide.
Q: “When will I receive my order?”
For more information, see
Track order
Q: “What shipping methods do you offer?”
We currently use two shipping methods to fulfill our global orders from China and are working to add more shipping carriers and logistics partners to reduce average global delivery times. For more details, please see:
Track order
Q: “What should I do if my package is lost?”
If you have not received your order even though the tracking information shows the delivery date, please contact us and provide your order number and your concerns.
Q: “How can I cancel my order?”
You can only cancel your order before it has been processed for shipping. Please contact us immediately to inform us of the reason for cancellation. If your order has already been shipped, unfortunately, there is nothing we can do. Please contact us once you have received the package so we can arrange a return.
Q: “Can GMKtec cover VAT?”
We handle VAT for the 27 EU countries during shipping. Packages we ship to EU countries are subject to standard VAT processing. We work with strong logistics partners to help our customers pay VAT.
Q: “Can GMKtec collect VAT in the UK?”
Unfortunately, we can't cover the tax for orders from the UK, but we declare a significantly lower value (approximately £20-£30) to reduce the tax. We hope this helps.
Q: “Shipping to Greece”
Shipping to Greece takes approximately 30-45 days, which is slower than to other EU countries. Therefore, tracking information is also updated slowly. Please be patient, and thank you for your understanding.
Q: “Regular delivery times”
For shipping to the main EU countries the delivery time is approximately 5-8 days, for other countries it takes approximately 7-15 days.
Q: “Norway”
The shipping company we currently work with cannot provide good service in Norway, and we don't want customers from Norway to have a less than pleasant shopping experience. We encourage you to check out our products on AliExpress, where the service is hopefully available.
Payment & Security
Q: “What payment methods do you accept?”
We currently accept PayPal, as well as Visa, MasterCard, and American Express credit cards. We also offer the option to pay in installments with Klarna. If you don't have access to one of these payment methods and would like to set up a PayPal account, you can easily do so within a minute for your country at Paypal registration do. It's much easier than it looks!
Q: “What should I do if my online transaction fails?”
Although this is a very rare situation, you can simply refresh the page and attempt the payment process again. If your account was accidentally charged twice, you can easily contact our team, and they will refund you double the amount to your original payment method. If you continue to experience transaction issues, please contact us with details of the error message.
Q: “Can I use my credit card for payment?”
Yes, you can! We accept Visa, MasterCard, and American Express credit cards.
Q: “What should I do if I get a payment error?”
Please contact us immediately via our customer service channels.
Q: “Does GMK store my payment information?”
We do not collect or store any of your payment data. Since all payments and payment processes are handled directly through PayPal, an internationally recognized payment service provider, we do not have access to your personal payment information. Once you reach the final step in the checkout process, you will be redirected directly to PayPal.
Warranty & Repair
Q: “How long will it take to receive my refund?”
All refunds will be processed within 3-7 days due to processing time.
Q: “Do I have to pay shipping costs to return a product for repair or replacement?”
If you need to return a product for repair or replacement (as covered by the Limited Product Warranty), please ensure you pay the exact shipping amount. Otherwise, your package will either be refused or returned to you. GMK assumes no responsibility for unpaid packages upon arrival.
Q: “My device isn’t working properly; how can I get it repaired?”
Please contact us via our customer service channels with details of the problem and photos/videos of the defect.
Q: “What should I do if I receive a defective product?”
First of all, we would like to apologize for the disappointment and inconvenience. To receive a replacement product, we ask you to: 1. Send clear and sufficient photo evidence of the damage and the package 2. Send the pictures along with your order number as soon as possible to
service@gmktec.com
Once we receive your information, our team will take all further steps on your behalf on a priority basis.
Q: “What is the process for returns and replacements?”
If you are not satisfied with your products for any reason, you may request a return within 60 calendar days of the shipment date. To do so, please submit a replacement request. Once your package is received and inspected against the warranty, we will issue you a full refund or replacement for the eligible products. Please note that all accessories must be new and unopened to be eligible for a refund. To be eligible for a replacement or refund, devices must be unused and, if possible, with their original packaging intact. Accessories must be sealed in their original packaging. If an accessory is returned without reason, GMK reserves the right to deduct the shipping cost from the refund amount.
