Some EVO-X1 PRO users may experience a startup freeze or be unable to enter Windows normally after installing Windows update KB5101684.

This is a firmware compatibility issue that may be triggered by the Windows update on a limited number of EVO-X1 PRO devices. It does not necessarily mean that the PC hardware is damaged.

GMKtec has released BIOS version EVO_X1_PRO_103_260812 to resolve this compatibility issue. Please follow the appropriate update method below.

Important: This BIOS is only for the EVO-X1 PRO. Do not install it on any other GMKtec model.

Which BIOS Update Method Should I Use?

• If Windows starts normally, use Tutorial 1: In-OS Flash.
• If Windows cannot start normally, use Tutorial 2: UEFI Shell Automatic Flashing.
• If you cannot enter Windows or access the F7 boot menu, please stop and contact GMKtec Customer Support.

Before You Begin

Before updating the BIOS:

1. Keep the EVO-X1 PRO connected to a stable power supply.
2. Do not power off, restart, unplug or operate the device during the BIOS update.
3. Disconnect unnecessary USB devices.
4. Back up important files before proceeding.
5. Download and extract the BIOS package completely before running the update.

BIOS Version: EVO_X1_PRO_103_260812
Download: Download the EVO-X1 PRO BIOS Update Package

Important BIOS Update Warnings

• Only install this BIOS on the EVO-X1 PRO.
• Do not interrupt the power supply during the update.
• Do not force the device to shut down or restart.
• Do not remove the USB drive while the BIOS is being written.
• An interrupted or incorrect BIOS update may prevent the device from starting and could require motherboard service.

If you are unsure which update method to use, please contact GMKtec Customer Support before proceeding.

US$20 Compensation for Eligible Customers

Customers who meet all the following conditions may contact GMKtec Customer Support to request US$20 goodwill compensation:

• The EVO-X1 PRO was shipped before 14 August 2026.
• The device experienced the startup-freeze issue after installing Windows update KB5101684.
• The BIOS update described in this article has been completed successfully.

After completing the BIOS update, please contact service@gmktec.com and provide:

• Your order number
• The device serial number
• A brief description of the startup issue

Our customer service team will verify the information and arrange the US$20 compensation for eligible customers.

Need More Help?

If Windows cannot start, the F7 boot menu cannot be opened, or the BIOS update does not complete successfully, please do not repeatedly force the device to restart.

Contact GMKtec Customer Support:

Email: service@gmktec.com
Website: GMKtec EU

Our support team will assist you with the next steps.