📢 IMPORTANT NOTICE: Updated customs and shipping policies
Dear customers,
Please note important changes to our shipping and customs policies, effective May 27, 2025, 12:00 AM PST.
👉 Shipping policies & tracking
📦 Customs duties and fees
Taxes to be paid by the customer:
All customs duties, import taxes and related costs are now the responsibility of the recipient.
We assume no liability for packages that:
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Destroyed by customs due to unpaid duties
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Be returned due to lack of customs clearance
-
Abandoned or not collected by the recipient
Value declaration:
To reduce your tax burden, we declare goods values within legally permitted limits (final charges are determined by local customs).
🚛 Shipping methods & requirements
Option with paid duties (recommended):
Yanwen International Mail:
All taxes are prepaid by GMKtec.
Available for standard products under 3 kg.
Options without prepayment of customs duties:
DHL/FedEx:
Mandatory for:
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Customers who want express shipping
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Heavy items (individual weight over 3 kg, e.g. EVO-X1, EVO-X2, AD-GP1)
DHL / FedEx priority countries (self-clearance required):
| Europe | America | Asia-Pacific | Africa/Middle East |
|---|---|---|---|
| Cyprus | Brazil | Israel | Angola |
| Czech Republic | chili | Armenia | Morocco |
| Denmark | Colombia | Azerbaijan | Rwanda |
| Switzerland | Peru | Bangladesh | Tanzania |
| Estonia | Costa Rica | Brunei | Egypt |
| Greece | Guatemala | Georgia | Ethiopia |
| Croatia | Trinidad & Tobago | Indonesia | Kenya |
| Hungary | Argentina | If | Nigeria |
| Ireland | Paraguay | Cambodia | Other regions |
| Lithuania | Caribbean Islands | South Korea | British Virgin Islands |
| Luxembourg | Cayman Islands | Sri Lanka | Anguilla |
| Malta | Montserrat | Maldives | Bermuda |
| Portugal | St. Kitts & Nevis | Philippines | Guadeloupe |
| Romania | The Savior | Qatar | Meeting |
| Slovenia | Turkey |
Recipient must:
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Cooperate in customs clearance
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Pay all applicable fees
-
Bear the risk of loss of goods if customs duties are not paid
❌ Order cancellation & returns
Cancellations:
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Only possible in the status "Shipping pending"
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No possibility of interception after dispatch
Return process:
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Accept delivery
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Contact support for return instructions
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Refund after receipt and inspection of the return in the warehouse
No refund for:
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Destroyed or abandoned packages
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Refused acceptance
🔍 Customs fee estimate
Check possible fees before ordering:
-
USA: US Duty Estimator
📧 Contact the support team
E-mail: service@gmktec.com
Opening Hours: Mon–Fri, 9:00–18:00 PST
💡 Pro tips:
✅ Choose Yanwen Mail for hassle-free shipping with taxes included
⚠️ DHL/FedEx only if the recipient can pay customs duties
🔔 Double-check recipient details to avoid delivery problems
